FAQs

Yes, we are proud to continue as members of the PlastaMasta network and will remain so in the future. The addition of the Plasta Trade Centre name simply makes it easier for our customers to recognise our stores alongside other PlastaMasta Centre locations.

Yes, absolutely. To access your competitive pricing at any PlastaMasta Centre, simply inform the front counter staff of your account with us and provide your account number. This will allow you to receive the same pricing benefits across the network.

We accept payments via Electronic Funds Transfer (EFT), cash, and credit card. Please note that credit card transactions may incur additional fees, depending on your card type. These fees will be automatically applied at the time of payment. Kindly be aware that we no longer accept cheques as a form of payment.

Yes, returns are accepted for excess stock, provided the items are in saleable condition and part of our standard product range. Please be aware that restocking fees may apply to returned items.

Returns for special order items depend on the supplier’s return policy and whether they agree to accept the product back. While special orders may not be refundable, we will make every effort to ensure your satisfaction and assist you throughout the process.

To apply for a Trade Account, please download the credit application form here and find out the next steps on how this will be processed.

We offer several convenient methods to obtain a quote:

Online: Complete the ‘Contact Us’ form here. When contacting us, please select the store closest to your project location, from the form drop down. This allows us to direct your query to the relevant team.

Email: Send an email to your nearest store with the details of your quote request, including your preferred contact information. Our customer service team will follow up if further details are needed and will provide you with a detailed quote. Store contact information can also be found here.

Phone: Call the centre nearest to your project, and our customer service team will discuss your requirements over the phone. We can send you the quote by email upon request.

In-store: Visit any of our four conveniently located stores, where our customer service team will assist you in person with your requirements and provide a quote.

All quotes provided by Plasta Trade Centre Network are valid for 21 days from the date of issue. After this period, prices may be subject to change.

Yes, you can arrange to pick up your order directly from our store. Simply place your order in advance, and our team will notify you when your items are ready for collection.

Lead times for special orders or large quantities of plasterboard and materials vary based on the product and supplier. Our team will provide you with an estimated delivery or pick-up time when you place your order.